Technical Support-L3 Partner Engagement Dedicated Tech
WORK EXPERIENCE
Technical Support-L3 Partner Engagement
ConnectWise
Aug 2023 - Present
Mumbai
Achievements / Tasks
- Deploying & Managing Windows Server (2003, 2008R2, 2012R2, 2016, 2019,2022) operating systems.
- Resolving technical issues related to Infrastructure (Active Directory, AD sites and Services, Replication issues, GPO’s, Domain Trust, DNS, DHCP, File and Print Servers, DFS, IIS, Hyper-V).
- Managing ESXI Host’s VM’s troubleshooting issue related to Network, Storage, performance issues.
- Managing iDRAC servers (VMware & Windows Server’s hosted).
- Managing Cisco Umbrella & DNSFilter.
- Managing Backups of Clients & Servers on Datto
- Managing Datto products like (Datto RMM, IT Glue, Autotask, Rocket Cyber, Datto EDR & Datto
- Office 365 Administration & Troubleshooting the issues spam filtering using AppRiver etc.
- Managing Sonic Firewall.
- Migrating & upgrading on Prem Servers to Azure.
- Azure VM’s deploying, IAM, Intune, Azure VPN, DNS, Apps, Subscriptions, Azure integration & management.
Technical Specialist (Assistant Manager)
Deloitte Support Services India Pvt Ltd
Jan 2020 – Aug 2023
Hyderabad
Achievements / Tasks
- Supporting Internal applications of Deloitte for auditing area.
- Managing and acting as single point of contact for 44 Country’s IT teams for Infra & Application issues.
- Server support for internal teams (Developers & Audit area supporting teams)
- Manage day-to-day operations of a multi-tenant Azure environment, including troubleshooting and resolving issues with tenants.
- Provided technical support for all aspects of the cloud infrastructure to include network connectivity, storage, virtual machines (VMs), etc.
- Create and maintain documentation related to systems management processes and procedures as well as system configurations.
- Assisted in developing new solutions that meet business requirements by providing expertise on Microsoft Azure services such as IaaS & PaaS offerings, SQL Database, Storage Accounts, Virtual Networks, App Services, etc...
- Participated in cross-functional teams focused on improving operational efficiency through automation and standardization across the organization’s IT Infrastructure.
- Assist with all stages of the test, development, and maintenance.
- Perform automation tasks in PowerShell, Azure JSON form ARM templates.
- Manage Azure subscriptions.
- Manage resource groups.
- Manage role-based access control.
- Implement and manage storage.
- Import and export data to Azure.
- Implement Azure backup.
- Deploy and manage virtual machines (Create and configure VMs for Windows and Linux)
- Manage VM’s backups.
- Configure and manage virtual networks.
- Monitor and troubleshoot.
- Implement Azure load balancer.
- Integrate on-premises network with Azure virtual network.
Associate Consultant
Capgemini India Pvt Ltd.
Oct 2015 – Dec 2019
Hyderabad.
Achievements / Tasks
- Design, support and maintain Windows Server 2012,2016, Active Directory, DNS, DHCP and Group Policies, including auditing and problems diagnosis.
- Working as cloud administrator on Microsoft Azure, involved in configuring virtual machines, Storage accounts and resource groups.
- Working Experience with Microsoft Azure Administrator like configuring availability sets, virtual machine scale set (VMSS) with load balancers, Virtual networks, network security group (NSG), Docker and Kubernetes.
- Administrator Azure AD users, groups and devices, and participate in migration between on-premises and Azure AD through AD connect.
- Experience with Microsoft 365 and office 365, including Teams, SharePoint Online, OneDrive, and Exchange Online.
- Administrator and Working experience with Data Encryption software Vormetric.
- Design and Administrator on windows update server and high availability SQL servers.
- Manage and maintain company-wide Symantec anti-virus/malware system.
- Maintain IIS web server, RDP License server, SCCM server and developer servers.
- Daily tasks included working with Citrix end users and working with application teams to install, improve or deploy updates to their applications installed in Citrix, working on IT related tickets and ongoing projects.
- Build and Provide Desktop/Laptop support as needed.
- Hands on experience with Unix/Linux environment.
- Be on call 24 hours a day, one week per month to answer off-hour calls and emails.
- Other IT related tasks were directed.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Monitored networks and network devices to resolve technical problems quickly.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Made recommendations regarding information technology infrastructure overhauls.
- Oversaw daily operations to ensure high levels of productivity.
L2 Support Engineer (Contractor)
Market easy Pvt Ltd.
Jan 2012 – Feb 2015
United Kingdom
Achievements / Tasks
- Working with Active Directory services (creating users, updating groups, creating mailing accounts).
- User administration (User creation and Permissions).
- Group policy management, Data Backup & Storage.
- Setup user accounts on mail clients like MS Outlook,
- Monitoring network performance, protecting network data, Dore access controls, Issuing access cards to users’ management and optimization.
- Installing and Maintaining Antivirus server (Kaspersky).
- Troubleshooting software and hardware related issues of all types of desktops and laptops.
- Installing and configuring operating systems and other required software.
- Configuring network printers and solving related issues.
- Troubleshooting of basic Network issues for clients.
- Providing system, network, and technical support for the clients remotely.
- Maintaining asset inventories of systems.
- Following standard operating procedures of the company and maintaining good documentation.
- Monitoring Empower3 Software administration, User administration (User creation and Permissions), and policy management, monitoring data backup flow client to server, Troubleshooting any Data Backup & Storage Issues.
Systems Engineer
Applabs Technologies Pvt Ltd.
Aug 2006 – Apr 2009
Hyderabad
Achievements / Tasks
- Handle daily technical support activities on desktop support
- Setup desktop computers and peripherals and test network connections
- Install and troubleshoot various operating systems available.
- Install and test desktop software applications.
- Install and troubleshoot printers.
- Maintain and troubleshoot mailbox.
- Research for unknown and unlikely issues before escalating.
- Take regular backups.
- Test computers regularly to ensure proper functioning.
- Train end users on usage of computer hardware and software
- Any other issues reported by the users.
- If the issue is not resolved, forward the query to the relevant team for further action.
- Interact with users on desktop problems and their resolution.
- Monitoring and Administration of the IT Infrastructure like Laptop, Desktop & Printer.
- Configuration, Monitoring & Troubleshooting of LAN, WAN, Routers, Switches etc.
- Installation and configuration of Windows Operating System, MS-Office
SKILLS
- Windows Servers (2003 – 2019), Active Directory, AD sites and Services, GPO’s, DNS, DHCP, File and Print Servers, IIS, Hyper-V, RDP, Microsoft Exchange & Office 365, Azure AD, Patch Management (WSUS/SCCM), VMWare, ITIL - Incident Management / Major Incident Management, SQL,
CERTIFICATIONS
AZ 305 Azure Solutions Architect
Certification ID: I255-9521
AZ 104 Azure Administrator
Certification ID: H915-2088
AZ900 Azure Fundamentals
Certification ID: H913-7121
MCSA & MCITP
Certification ID: E146-8763
ITIL V3 & V4 Foundation Certification
CCNA (Certified Cisco Network Associate)
Certification ID: CSCO10762213
A+ Certification
EDUCATION
Ms. (Master of Science)
Liverpool Hope University
Oct 2009 – Jan 2011
Liverpool (United Kingdom)
