Position ID L3-002646

WORK EXPERIENCE

Technical Support-L3 Partner Engagement Dedicated Tech

ConnectWise

2nd May 2022 - Present

Mumbai

Achievements / Tasks

• Windows Server Administration with both Physical and Virtual Environment.
• DNS/DHCP/DFS Management.
• Windows Backup Administration for end clients.
• Monitoring the Clients’ endpoint via Auvik Tool.
• Updating daily backup data to End clients.
• Active Directory Administration.
• VMware Administration.
• Antivirus and Patch Management on client machines.
• Basic Knowledge of Sentinel One. Blocking/Whitelisting IP addresses, URLs.
• Basic Knowledge of PowerShell Scripting for AD admin
• SOP Preparation for both partner and end customers.

Senior System Engineer

Wipro Technologies Ltd

Sep’ 2013 – Nov’ 2020

Chennai

Achievements / Tasks

• Supporting and managing Windows 2003/2008/2012/2016 solutions and configurations including knowledge of Windows Clustering, VMware, and Citrix.
• Supporting a Windows environment including Active Directory, Group Policies, User Management, Security Group, and Service Accounts.
• Experience with troubleshooting Active Directory and related services DNS, DHCP, DFS.
• Resolve assigned trouble tickets and maintained accurate status in the Service Now ticketing system.

Technical Solutions Rep II

HEWLETT PACKARD GLOBAL SOFT PVT. LTD

Feb’ 2012 – Sep’ 2013

Chennai.

Achievements / Tasks

• Provided Windows Desktop support for global logistics enterprise users.
• Provided Tier I level support for issues occurs in Windows Servers 2003/ 2008. Including VMs, Citrix VDIs.
• Worked on User Administration includes user creation, modification, password resets and deletion of user access in different kind of applications.

Senior Officer

MAERSK GLOBAL SERVICE CENTER

March’ 2010 – Jan’ 2012

Chennai

Achievements / Tasks

• Provided Windows Desktop support for global logistics enterprise users.
• Provided Tier I level support for issues occurs in Windows Servers 2003/ 2008. Including VMs, Citrix VDIs.
• Worked on User Administration includes user creation, modification, password resets and deletion of user access in different kind of applications.

Support Engineer

CYBERNET -SLASHSUPPORT (CSS)

Jan’ 2007 – March 2010

Chennai

Achievements / Tasks

• Provided technical support on Media and Entertainment domain handling various customers’ query calls and providing remote assistance for customer’s technical issue.
• Provided technical assistance to organization’s field IT team. Support includes installation, configuration of hardware and software to ensure optimal performance.

SKILLS

• Windows Server Administration, Backup Tools Datto, Acronis, Synology, Office 365 - MS Azure Entra, Auvik Network Tool, MS – Exchange Online Administration, Sentinel One, Bit warden Web Vault, Windows Active Directory, VMware vSphere, Quest ARS Identity & Access Management, DNS, DHCP, DFS, ConnectWise Automate, Manage, Control

CERTIFICATIONS

EDUCATION

Diploma course in Computer Science (NCVT Certificate)

St. Joseph’s Technical Institute

1997 - 1998

Chennai