Position ID L2-B00247

WORK EXPERIENCE

Technical Support-L2 Partner Engagement Dedicated Tech

ConnectWise

March 2023 – Present

Bangalore

Achievements / Tasks

• AD Administration
• DNS management
• AD Setup & Migration
• AD Group Policy Management
• Windows /3rd Party Backup Management & Configuration.
• Basic knowledge of PowerShell scripting.
• O365 Setup, Migration & Administration.
• Email security & Spam Filters setup.
• Basic Networking (Firewall,DNS,DHCP,SSL-VPN)

Consultant - Systems

Atos Global IT Solutions Pvt Ltd

30th September 2013 – 9th March 2023

Bangalore

Achievements / Tasks

• Addressing P1, P2 & P3 ticket for clients using Service Now.
• Installation, Configuration and Administration of VMware ESXi and vSphere 5.5/6/6.5
• Implementation and Managing VM Ware Clusters, HA, FT, Cloning, VM Builds, Migrations, Health check, P2V and VM tools update.
• End to End Patching of Windows servers (2k12,2k12R2,2k16 & 2k19)
• Monitor Hardware alerts & troubleshooting for both Dell (IDRAC) and HP (ILO) Servers.
• Installation and Configuration of Windows Servers 2012 /2012 R2/2016/2019 Server Operating System for both Physical and Virtual environment.
• Installation, Configuration and Administration of Domain Controller, File and Print Server.
• DC setup and optimization of Configured Active Directory, ADFS, Group Policy, DNS, DHCP, NTFS Permission.
• Creating and managing resource pools for the Host resources
• Troubleshooting, managing and monitoring Nutanix Hyper converged solution, Nutanix core, and Nutanix AHV
• Working on Change, Incidents & Problem tickets.
• Working with vendors for H/W maintenance

Service Desk Technical Lead

JP Morgan Chase & Company

June 2010 – May 2013

Bangalore.

Achievements / Tasks

• Managing a team of 20 Enterprise Support Technicians.
• Maintaining their daily, MTD & WTD reports.
• Identifying AHT & FCR defaulters & providing necessary training to improve their stats.
• Providing refresher training to support technicians.
• Working on issue’s related to client’s desktop laptop or VDI’s.
• Password Management
• Exchange Administration e.g. – Relinking mailboxes. Changing permissions on mailboxes. Adding and removing mailboxes. Creating new mailboxes.
• Troubleshooting & configuration on Lotus Notes, Outlook, MS office applications & java dependent applications.
• VPN related issues.
• Blackberry configuration and maintenance.
• Participation in DR testing for new products.
• Provide application support & administration on Mainframe, Midrange & UNIX platforms.
• Conducting training for helpdesk technicians for new applications & systems.
• Attend weekly/monthly reviews with team lead on the team’s performance.

Senior Technical Support Associate

Dell International Services Pvt Ltd.

March 2009 – May 2010

Bangalore

Achievements / Tasks

• Desktop Portable’s & Wireless (2 months): - Working on issues related to consumers computer or wireless network on the phone or through remote connection.
• In-depth troubleshooting for issues related to their computer’s hardware and internet services.
• Dell on Call (12months) - Removing virus infections from a customer’s computer through remote connection or by reinstalling the OS.
• Resolving issues related any kind of 3rd party software’s or hardware peripherals.
• Installing 3rd party OS on a dell computer.
• Upselling Hardware or software components to enhance the performance of their computers.
• Upgrading or selling warranties for Dell computers.

Customer Service Associate

Accenture Services Pvt Ltd

October 2007 – February 2009

Bangalore

Achievements / Tasks

• Answer customer’s queries related to their TV, Telephone or Broadband bills.
• Upgrade or downgrade customer’s TV, Telephone or Broadband Package.
• Create Work Orders for installation of TV, Telephone or Broadband.
• Offer upgrades or upsell better packages to the customers.

SKILLS

• VMware (Administration & Maintenance), HyperV (Administration & Maintenance), Active Directory, Identity & Access management, ADFS, Windows Server Administration & Maintenance (2k12,2k12R2,2k16 & 2k19), MS Exchange, Windows Server Patching (Via Bladelogic Tool), Windows PowerShell Scripting (Basic), Nutanix HCI (Administration & Maintenance), ServiceNow, BMC Remedy, Troubleshooting H/w Issues on Dell/HP Server, Basics of Linux Administration

CERTIFICATIONS

VMware Server Virtualization 2017

VMware Cloud on AWS(2019)

VMware vSphere 6.5 foundations

Google Cloud Certified in G Suite

Nutanix Certified Professional NCP -MCI 5

EDUCATION

Bachelor Of Commerce (Accounting)

Umshyrpi College (MBOSE)

04/2004 – 05/2006

Shillong Meghalaya