Position ID L3-P01148

WORK EXPERIENCE

Technical Support L3 - Partner Engagement

ConnectWise

Nov-2022 to present

Pune

Achievements / Tasks

• Working with client, install failed OS patches
• Managing domain environment, azure policies
• Install endpoint applications
• Azure Administration
• Migration over MS 365
• Provide permission to MS 365 user
• AD Connect configuration and troubleshooting
• Works on escalated ticket from Tier-1/2

Technical Support Engineer

At Veritas Software Tech LLC

June-2018 – Oct 2022

Pune

Achievements / Tasks

• Provide first level support to customers, analyze the customers situation and propose solution with respect of Service Level agreement.
• Provide support on Enterprise Vault and File Server archiving application.
• Organize activities within the scope of support, with internal and external partners.
• Provide support over the phone call and remote using webex.
• Assist with the implementation of a comprehensive and ongoing release management and planning effort
• Define workarounds for known error and initiate process improvements.
• Understand the customer issue and drive with the call till resolution
• Provided support to NAM, EMEA, Middle East customer

Acting SME

Convergys India Pvt Ltd

May  2015 – Oct  2017

Pune.

Achievements / Tasks

• Provided support on installing & configurating Azure AD Connect
• Managed Domain configuration, office admin portal, exchange admin center
• Working knowledge of Microsoft Exchange 2010/2013 and Unified Messaging

Technical Trainer

At NITS Global Pvt Ltd

Aug 2014- May 2015

Pune

Achievements / Tasks

• Conducted training for students
• Gauge the effectiveness of training programs and adjust for optimal result
• Prepared all training material for courses like Hardware, Networking, MCSA
• Assessed the training needs of individuals as well as work teams
• Delivered classroom based training and online training
• Gave feedback to class participants and provided individual coaching as needed
• Conduct batches and align schedule for weekend batches

As Technical Trainer

At Apt Choice Services Pvt Ltd

May 2012 – Dec 2013

Pune

Achievements / Tasks

• Conducted A+,N+, CCNA training classes
• Planned and applied training on technology upgrades
• Maintained training material & application.
• Managing batches, attendance, and batch schedule

SKILLS

• Windows Server Administration, Active Directory, Group Policy Management, Microsoft Office 365, Directory Synchronization, Azure Administration, Win Server Troubleshooting, Hardware & Networking, MS Client OS troubleshooting, SCCM/Intune, MS Outlook

CERTIFICATIONS

MCID:7015060

AZ-104

AZ-303

AZ-900

70-410

70-243

70-270

Cisco Certified Network Administrator

EDUCATION

Bachelor Of Commerce

Mumbai University

March 2004 – Oct 2007

Mumbai