Position ID L3-P00885

WORK EXPERIENCE

Technical Support-L3 Partner Engagement

ConnectWise

ConnectWise

16-Nov-2021- Present

Pune

Achievements / Tasks

• VMware ESXi (5.5, 6.5, and 7.0) hypervisors administration
• Installation/Creation of VMWARE Clusters/Standalone nodes
• Manage whole site shutdowns from vcenters, create master plan accordingly
• Perform server build and apply os image to adhere to
• compliance and security standard
• Perform server decommissioned following standard
• Windows server administration 2012/2016
• Supporting hardware server fails, upgrades, iDRAC, iLO management also coordinate with vendor whenever
• needed for part replacement, troubleshooting.
• Basic knowledge on AD experience and administration
• Basic knowledge on O365 experience and administration
• Basic knowledge on AV solutions such as Huntress, Sophos
• Knowledge on Proofpoint and Avanan

Wintel SME

Wipro

16th May 2019– 8 th Nov 2021

Pune

Achievements / Tasks

• Administration and deployment of windows server 2012/2016 using OS Image hardening.
• Administration of VMWARE ESXI 5.x/6.x environments
• Hands on Microsoft Hyper-V- resource management, Hyper-V manager
• Basic knowledge on AD experience and administration
• Change Management with ServiceNow
• Vendor request management HPE,Dell
• Patch Management
• Employee of the Quarter (03/2020-06/2020) JTI
• Employee of the Quarter (09/2020-12/2020) JTI

Systems Engineer

FIS Global Solutions

19th October 2015– 15 May 2019

Pune.

Achievements / Tasks

• Resource Management(RAM/CPU/DISK) and Monitoring on vSphere
• Snapshot management and troubleshooting, migration (vmotion/svmotion)
• Create, provision and remove VMs
• vSphere HA, FT, DRS
• Active Directory and Group Policy Management
• User, OU and group management, permission control
• Group policy management
• DNS, DHCP
• Incident, change and WO management through ServiceDesk
• Performance Monitoring using Citrix Director
• Access Management through Citrix
• Troubleshooting problems related to Citrix.
• EOM winner (March 2016 and March 2017) for resolving highest numbers of tickets with highest CSAT and SLA.(FIS)

SKILLS

• VMWare vSphere 6.x/7.x, Windows Server Administration, Hardware Monitoring ILO/iDRAC, Incident Management, Service and change request management, ServiceNow, Remedy, ITIL process management, Hyper-V, HP/Dell Vendor Coordination

CERTIFICATIONS

ITIL FOUNDATION

VCP 6.5 – Data Center Virtualization Exam Score report

EDUCATION

Bachelor of Electronics & Telecommunication Engineering

RCPIT

2009-2013

Shirpur