Position ID L3-002966

WORK EXPERIENCE

Technical Support-L3 Partner Engagement

ConnectWise

Aug 2023 - Present

Pune

Achievements / Tasks

• Advanced AD Administration.
• Group Policy Management
• AD-Integrated DNS Management.
• Windows backup
• Azure AD -PIM, MFA, SSPR
• Azure AD connect.
• Networking tools-Wireshark, Microsoft network Monitor
• Basic Azure Networking
• Google Workspace Administration
• QNap Storage

 

Senior Associate

Cognizant Technology Solutions

July 2021 – Aug 2023

Pune

Achievements / Tasks

• Tech Lead for On-Premises Active Directory Services
• Advanced Knowledge on AD components such as GPO, AD Integrated DNS, Sites & services, NTLM, Kerberos
• Worked as AD SME with project managers and Business Analyst on new AD setups and vulnerabilities
• Knowledge on Networking, Network Monitor, NPS (Radius server)
• Basic knowledge on Office 365, SSL certificates & Automation through PowerShell

 

Sr Technical Advisor

Concentrix India Services PVT Ltd

Nov 2019 – July 2021

Pune.

Achievements / Tasks

• SME on Authentication protocols: NTLM & Kerberos
• Responsible for resolving Complex issues related to Cross-Domain Authentication, AD replication, Sysvol & DFS replication
• Responsible for Solving issues related to DC promotion/demotion, Metadata cleanup, FSMO roles
• Responsible for Active directory backup & recovery
• Responsible for handling Frequent Account lockouts and their root cause, User & Computer Object management
• Advance knowledge on Group Policy Management
• Basic knowledge on SSL certificates
• Advance knowledge of tools Network Monitor, Process Monitor, Wireshark, Performance Monitor etc.

 

Analyst

Tetra Pak India Pvt Ltd

Feb 2018 – July 2019

Pune

Achievements / Tasks

• L1/L2 troubleshooting of Outlook related issues
• Responsible for AD related requests such and User & Group Objects handling and management
• Responsible for resolving Computer Slowness issues, frequent account lockouts etc.

 

Remote Support Engineer (Service Desk)

Amdocs DVCI

Nov 2015 – Feb 2018

Pune

Achievements / Tasks

• Responsible for troubleshooting basic troubleshooting of Desktop and Office related Applications
• Responsible for solving VPN related issues
• Basic Networking
• Troubleshooting of Computer slowness, User profiles etc.
• User’s and Service account’s Password management

 

Field Support Engineer

HCL Infosystems

June 2014 – June 2015

Pune

Achievements / Tasks

• Responsible for L1 support/Desktop support
• Responsible for Hardware related issues.
• Configuring User Machines/Laptops and Configuring Outlook profiles.
• Looked after Networking switches, Lan cables and Wi-Fi related issues.

 

SKILLS

• On-Premises Active Directory Domain Services, Group Policy management Console, AD-Integrated DNS, NPS/Radius, Network Monitoring etc., Virtualization: Vmvare vSphere, Hyper-V, Scale, Azure Entra ID, Veeam Backup and Replication, PowerShell scripting, Python, Debian Linux, Sentinel One EDR

 

 

CERTIFICATIONS

Azure Administrator Associate Certification number: |414-1680

ITIL Foundation Certificate Certification number: GR750443581SD

EDUCATION

Bachelor of Engineering-Electronics

Diploma in Electronics

Maharashtra State Board of Technical Education Nagpur University

Aug 2010 – Aug 2014

Nagpur