Position ID L3-002852

WORK EXPERIENCE

Technical Support-L3 Partner Engagement

ConnectWise

November 2022 - Present

Pune

Achievements / Tasks

• Design Deploy and troubleshoot O365 issues
• Design deploy and troubleshoot Active directory and azure ad.
• Upgrade azure ad connect to entra ID connect
• Migrate on Prem systems to Azure cloud.
• Manage windows servers on third party cloud systems like dartpoint.
• Tenant to tenant migration of O365 mailboxes using Bittitan.
• Design deploy, upgrade, troubleshoot and monitor Windows server’s Hyper-V , VMware and Nutanix management and monitoring.
• Manage cloud and onprem backup solutions like IDrive, barracuda, Axcient, Datto.
• Manage Webroot and sentinel one antivirus.
• Patching windows servers and user machine’s
• Mail spam identification and remediation using Microsoft spam filter as well as third part spam filter such as Iron scales.
• Monitor on premises Hardware and remediate/troubleshoot as required.
• DNS and DHCP management on windows server.
• Third party DNS management like go daddy or netsol.

Associate Solutions Architect

Birlasoft

February 2021 – November 2022

Mahape, NaviMumbai

Achievements / Tasks

• Design Manage and upgrade windows server, O365, Nutanix, VMware
• DNS,DHCP,file server, Active directory, File server, Azure AD connect, WDS, Altiris, solar winds, Nagios, cisco firepower, group policy,Azure IAAS. Ivanti security controls,
• Managing different Teams like network, application and database teams, L1 L2 teams.
• Upgrade and maintain windows server and centos server environment.
• Participate in upgrade of applications and help the application team to migrate and secure their application.

Associate Consultant

Capgemini

Oct 2015 – Jan 2021

Airoli, Navi Mumbai.

Achievements / Tasks

• Maintain and upgrade windows server, vmware, Nutanix
• Manage O365, Active Directory, Azure AD,ADFS, File Server, DNS, DHCP, File server, print server, FIM/MIM, Nagios, Solarwinds, landesk/ivanti
• Manage and help teams like L1 and End user support Teams.
• Create reports monthly and attend change calls for future upgrades or changes in infrastructure.

Server Management Engineer

Wipro Limited

06/2014 – 07/2015

Airoli ,Navi Mumbai

Achievements / Tasks

• Windows server Management, upgrade and monitor
• Manage Active Directory,DNS,DHCP,file server, Print server, IBM Tivoli provisioning manager.
• Application upgrade and monitor

Wintel Engineer

ITSource technologies Pvt ltd

06/2014 – 07/2015

Airoli ,Navi Mumbai

Achievements / Tasks

• Windows server Management, upgrade and monitor.
• O365 and exchange L1,L2 tasks
• Antivirus management Symantec
• Manage Active Directory,DNS,DHCP,file server, Print server Azure AD, Exchange server ,ADFS, SCCM.
• Application upgrade and monitor
• Attend Change advisory board meeting for future upgrades and replacements.
• Manage and help L1 and Enduser support teams for issues.

SKILLS

• Windows server 2019,2016,2012,2008,2003, Active Directory, Azure AD, Azure IAAS,O365, Exchange, bittitan, Vmware ESXi 5.0,5.5,6.0,6.5,7.0, 7.5, Nutanix, DNS,DHCP, File server, Group,Policy, WDS,ADFS, Antivirus- Symantec, sentinel one, Webroot, print server management, symantec endpoint,encryption- bitlocker encryption, Enduser computing - windows 11,10,7, mac, Patch management- ivanti/landesk,sccm, connectwise control, Backup management – barracuda, idrive, datto, axcient, Symantec netbackup, windows backup, HP DP

CERTIFICATIONS

VMware certified Associate (Data centre Virtualization).

MCSA windows server 2012.

IBM Applied AI

Azure Fundamentals AZ-900

Fortinet NSE Level 1,2,3

Azure Administrator Associate AZ-104

Exchange online support engineer MS-220

EDUCATION

Bachelor of Technology, Computer Science

Calcutta Institute of Technology

09/2007 – 11/2011

Howrah, West Bengal