Technical Support-L3 Partner Engagement Dedicated Tech
WORK EXPERIENCE
Technical Support-L3 Partner Engagement
ConnectWise
March 2020 to Present
Mumbai
Achievements / Tasks
- Monitoring and Troubleshooting AD Connect Sync Services
- Implementation of Azure AD Connect.
- Worked on Active Directory Related Tickets
- Troubleshooting of Domain Controllers Issues Replication, DNS, ,Time Sync Issue, Meta-data Cleanup, Promote / Demote DC.
- User’s Identity and Access Management.
- Implementation and troubleshooting on GPOs
- Implemented Compliance Group Policies to Secure AD environment.
- Administration of O365 Admin Center, Security and Compliance Center, Exchange Online, Azure AD.
- Creation and Modifications on M365 Users’ email accounts.
- O365 Mailbox license management, Retention Tags.
- Worked on Online Archiving, Litigation Hold Policy for Mailboxes.
- Worked on Setting up Azure MFA for Users.
- Creation of Azure Virtual Desktops.
- Troubleshooting on Hybrid Azure AD joined Devices.
- Troubleshooting on Intune enrolled devices.
- Updating Partner with the latest features and Security risks regarding O365, Intune, and Azure AD.
- Monitoring and troubleshooting on Acronis Cloud Backup.
- Investigating remediation plans for vulnerabilities.
- Projects
- Migration from Exchange 2016 to Exchange Online/O365
- Sync Identities and Computers from On-premise Active Directory to Azure Active Directory
- Migration from G-suite to O365
- Enrolled On-premise computers on Intune portal.
- Deployed Applications from Intune.
- Deploying Configuration Policies from Intune for Securing Endpoints and Network risks.
- Softwares/Tools
- ConnectWise Manage(Ticketing tool)
- ConnectWise RMM, (Remote, Patch, Software)
- Azure AD Connect
- Exchange Online PowerShell
- Acronis Cloud Backup
- SentinelOne Antivirus
- CyberCNS Compliance monitor
- Zorus DNS protection.
Sr. Technical Support Engineer
Wipro BPO Pvt. Ltd. (Microsoft Office 365 Technical Consultant)
November 2012 – March 2020
Mumbai
Achievements / Tasks
- Office 365 :
- Configuring and Setting up Exchange online environment.
- Configuring and Managing Hybrid environment. Troubleshooting on issues such as Mailbox migrations, Mail flow between on premise and Office365, Cross-premises free-busy etc.
- Configuring and Troubleshooting on issues with Outlook web access, Outlook connectivity, Address book issues and Mobile devices etc.
- Deploying and Troubleshooting on migrations issues (Hybrid, Cutover, staged and IMAP). Managing and troubleshooting on mail flow issues during migrations.
- Configure transport rules and DLP Policies to monitor / manage the email flow of organizations
- Object Management and Troubleshooting on Provisioning issues
- Data Recovery: recovering mailboxes / email items.
- Configuring and troubleshooting on Directory Synchronization
- Journal Rules, Set Up and Manage Retention Policies in Exchange Online
- Troubleshooting and managing Azure Active Directory integration with Office 365
- Perform Content Search and E-discovery searches
- Configuring Object and troubleshooting
- Setup Multi Factor Authentication
- RBAC Management
- GAL Segmentation
- Resolved tenancy technical issues and monitored Office 365 systems.
- A defense-in-depth approach to protecting email with Microsoft Exchange Online Protection (EOP)
- Providing best practices to avoid email attacks
- Transport Rule configurations and Directory-Based Edge Blocking
- Assisting customers in strengthening the security of their Office 365 resources (Sender Policy Framework (SPF), DMARC, DKIM, Anti-Spam, Anti-Malware, Advance Threat Protection)
- Bulk mail filtering, International spam filtering & Mitigating false positives
- Email Encryption in O365
- Good knowledge of Windows OS 7, 8, 10 and Basic Knowledge on Mac OS and windows server 2008R2, 2012 & 2012R2, 2016 & 2019
- ADFS setup and management, how certificate gets installed and how connectivity works
- Troubleshoot different sign in issues in federated environment with respect to the connectivity and SSO
- SAML token and token validation in a federated environment
- Managing users in different environments like Hybrid, Synced, Federated with Microsoft and with third party SSO like Okta, PingFed etc.
- Active Directory & Exchange Server :
- Setting up Local Active Directory windows server 2008R2, 2012 & 2012R2, 2016 & 2019
- Ability to deploy and administer MS Exchange 2007, 2010, 2013 & 2016 in an Enterprise environment
- Proficient in troubleshooting MS Exchange 2007, 2010, 2013 & 2016 related problems with a proficient understanding of email flow end to end
- Have hands-on experience installing, configuring, migrating, and supporting MS Exchange 2007, 2010, 2013 & 2016
- Ability to diagnose technical problems and identify solutions.
- Disaster recovery management. Ability in setting up recovery infrastructure
- Message Security Appliance / services (Barracuda, IronPort, etc.).
- Azure Online :
- Troubleshooting and managing Azure Active Directory integration with Office 365
- Configuring and troubleshooting on Directory Synchronization
- Setup Multi Factor Authentication
- Creating Users through azure portal
- Integrating third party application on Azure
- Creating Policy for Conditional Access in Azure
- Creating Custom Role in Azure
Customer Service Representative
FIS Ltd.
October 2010 – August 2011
Mumbai.
Achievements / Tasks
- Handle issue related with broadband connection and help fix the issue
- Handle queries of customer with their broadband account.
Technical Support
SITEL India
June 2007 – May 2010
Mumbai
Achievements / Tasks
- Help customer with software issue
- Help customer to remove spyware & virus from their machine.
- Help customer with any windows OS issue.
Customer Service Executive
Andromeda Pvt Ltd
October 2004 – January 2006
Mumbai
Achievements / Tasks
- Worked for orange prepaid customer service.
- Handel inbound call related to prepaid service
Resident Engineer
Bit Solution & Business Center
August 2003 to October 2004
Mumbai
Achievements / Tasks
- Handle hardware issue with machine.
- Manage AMC for different customer.
SKILLS
- Azure Active Directory, Active Directory, Domain Sites and Subnets,•Azure AD Connect Troubleshooting, Group Policy Implement and Troubleshooting, O365 Administration, Exchange Online Administration, Migration of Mailboxes, Intune Administration
CERTIFICATIONS
EDUCATION
Degree in Computer Science
Arunodaya University
March 2021 – Aug 2023
India
