ConnectWise partner communication channels

The right message, at the right time, to the right partner, from the right channel

We believe in communicating clearly and promptly when sharing news that affects our partners. This page is a one-stop-shop for insights on how ConnectWise communicates to partners as well as resources to help you stay informed.

Transparency is our promise

These sites are self-service resources where you can quickly access ConnectWise bulletins and incident information, industry advisories relevant to MSPs, and other resources for connecting and communicating with us.

Product Incidents

Real-time updates across all products and sites

Check status >>

Trust Center

Advisories, bulletins + ConnectWise policies

Visit the Trust Center >>

An icon of a piece of paper with writing on it.

Virtual Community

Network with product experts and partners

Connect with other partners >>

Snapshot: Key communication channels for partners

We know there are a lot of places you can go to find information. Here’s a view of how we think about our channels, what to expect from us, and ways you can engage with us!

Security-related issues

We always post real-time updates on our ConnectWise Products & Services Status page—this will be updated most quickly
If there is a security-related issue related to ConnectWise solutions or services, we will proactively email the primary contact and product contact(s) for your account and we will post a Security Bulletin. Be sure to bookmark this page and sign up for RSS feeds so you are notified right away.
If there is a major security-related issue in the industry that we believe our partners need to know about, we will post a Security Advisory. Be sure to bookmark this page.

Product or service issues

Real-time updates on our ConnectWise Products and Services Status page. Bookmark this page and subscribe to receive email alerts.
In the event of major issues, we will also email the primary product contact for the impacted product and services. See above for how to ensure your account information is updated.

Product or service updates and enhancements

ConnectWise product roadmaps* are updated monthly. They include live and on-demand webinars where your questions are answered
Customize or update your email notifications at any time from the ConnectWise Profile and Preference Center* to get the latest news and updates on the products, events, webinars, or publications you want to hear about
Updates via the ConnectWise Home* news feed
ConnectWise product, service, and partner growth webinars
Curriculum and certifications via ConnectWise University*
ConnectWise Virtual Community*: Engage with ConnectWise product experts and network with other partners
Product enhancement forums* help partners submit and see enhancement requests

* ConnectWise SSO required

Ways we connect with each other

ConnectWise Virtual Community: Engage with ConnectWise product experts and network with other partners
IT Nation Share user groups
Report a non-active security incident or a security vulnerability via our Cybersecurity Trust Center
Product enhancement forums help partners submit and see enhancement requests
Product advisory councils
Partner connect cohorts with ConnectWise executives
IT Nation Evolve peer groups to collaborate and communicate with your IT peers

If you have any questions about our products or your service, please contact your account manager or submit a support ticket for resolution.

ConnectWise partner communication channels

Transparency is our promise

Product Incidents

Trust Center

Virtual Community

Snapshot: Key communication channels for partners

Scenario

How we’ll communicate

ConnectWise partner communication channels

Transparency is our promise

Product Incidents

Trust Center

Virtual Community

How to get relevant communications

Snapshot: Key communication channels for partners

Scenario

How we’ll communicate