Announcing our most comprehensive upgrade to network monitoring for ConnectWise RMM

The industry spoke, and we listened. In a recent survey conducted with ChannelPro, network monitoring and management was identified as one of the most critical features that differentiates RMM tools from their competitors. Modern managed service providers (MSPs) are seeking greater levels of insights, documentation, and control over customer networks to ensure optimal performance and minimal downtime.

We are thrilled to announce that our most comprehensive upgrade, premier network monitoring, is now available to ConnectWise RMM™ partners! 

Why comprehensive network monitoring and management matters

In short, network optimization can prevent costly business disruptions—protecting your clients’ productivity and your reputation as their trusted technology advisor.

Did a recent network configuration change cause unintended issues for your customer and need to be reverted?
Is a critical network device down at a client site that will prevent them from accessing their accounting package when invoices are due?
Is client data moving to or coming from countries where you know they do not do business?

Centralized network monitoring provides broader visibility and real-time alerting, allowing you to quickly identify and troubleshoot issues as soon as, or even before, your client is impacted.

To deliver what MSPs need, ConnectWise collaborated with Auvik, a leading cloud-based network management software provider, to deliver best-in-class network infrastructure management embedded into our award-winning RMM on the ConnectWise Asio® platform.

This upgrade option gives ConnectWise RMM partners access to all the most advanced Auvik network monitoring capabilities, with the ability to leverage the existing RMM client, site, and permissions structure and the added flexibility to choose the feature set needed on a site-by-site basis. To simplify your workflow, we’re consolidating deployment, features, billing, support, and visibility through ConnectWise and the Asio platform.

Explore your options with ConnectWise Network Monitoring and Management

Basic network monitoring

The basic version of ConnectWise Network Monitoring and Management™ is included in all Pro and Premium packages, and it’s designed to provide the most essential features for MSPs out-of-the-box. This includes:

• Complete network visibility: Gain insights into your client’s entire network layout and inventory with automated, live topology mapping and current configuration backup.
• Essential alerting: Identify and resolve problems before they impact business operations, such as alerts for down network devices and new devices discovered.

Advanced network monitoring

The advanced upgrade includes additional capabilities to broaden your visibility into network changes, performance metrics, and troubleshooting. This includes:

• Advanced alerting: Rely on approximately 60 out-of-the-box alerts to cover a wide range of possible network issues and early warnings.
• Configuration backup comparison and history: Unlock the ability to review and quickly restore any past network configuration in case there are unintentional or disruptive changes.
• Real-time statistics: Get bandwidth, utilization, and packet data at your fingertips to provide useful insights and recommendations for optimizing client networks.
• Northstar troubleshooting: Simplify troubleshooting with the ability to quickly isolate and review a map of an individual device’s path to the internet.

Premier network monitoring

The recently released premier upgrade is our most comprehensive offering yet, with detailed network analytic capabilities including:

• Network monitoring flow and analytics: Monitor the amount of network data bandwidth being used by file transfer, media streaming, and more. Review a global heatmap of where data is flowing into or out of by source and destination address to spot unusual activity.
• Syslog data: See all logs collected for a device, search, filter, and export information as needed.

Seamless integration

These network monitoring solutions were built through a strategic partnership with Auvik and embedded into ConnectWise RMM to provide our partners with a seamless solution on Asio, the only platform purpose-built for MSPs.

A curated selection of the most critical capabilities for MSPs is included in our RMM Pro and Premium packages, so if you’re not using those features yet, why wait? Add the basic network monitoring policy to your sites, deploy the network probe, get your SNMP credentials handy, and you’ll be well on your way to extending your visibility and influence! Simply toggle on the advanced or premier policy at the site level and scale your services as needed to deliver more advanced networking services.

Get started today

Don’t miss out on this opportunity to elevate your service offering and delight your customers. Contact us to learn how your business can benefit from the network monitoring capabilities available with ConnectWise RMM.